Recruitment & Selection

Making the wrong hiring decision can prove a costly mistake to your business.

We provide bespoke hiring solutions that include:

Provided for Managed

  • Recruitment Masterclass for HR professionals and hiring managers
  • Job ad templates
  • Job descriptions
  • Selection / Interview Guides
  • Psychometric assessment and professional advice for senior/ critical positions
  • General Manager recruitment
  • Access to the official Wyndham Careers platform to post jobs online
  • Access to job posting portal and applicant tracking system
  • Employer branding collateral e.g. posters
  • Recommend a friend scheme
  • Reference Checking procedures and forms
  • Team Member Exit procedures
  • Salary Benchmarking
  • Benefit Benchmarking

Upon Request for Franchised

  • Recruitment & Selection Masterclass for Hotel Leaders, Hiring Managers and HR professionals “Sourcing Talent Workshop”
  • Job ad templates
  • Job Profiles
  • Selection / Interview Guides
  • Behavioural Assessment and professional advice for senior/critical positions
  • Tailored employer branding collateral e.g. posters
  • Talent acquisition services: a professional WHR recruiter will be assigned to help your business to source, find and screen candidates meeting your criteria
  • Guides on how to design an effective Assessment Centre
  • Guide on Reference Checking and Forms

For more information on the HR Franchise Services and related fees, please highlight your interest to your WHR Operational leader who will connect you with our HR Franchise Team.

Welcome Experience

Getting the welcome experience right is driving new team member engagement and retention. The most common employee turnover happens within the first 90 days of employment and that is where the Welcome Experience can make a real difference.

We provide help you design the ultimate welcome experience through the following services:

Provided for Managed

  • Onboarding Programme
  • Branded Induction presentation and speaker notes
  • HR and Line Manager New Starter Checklist
  • Pre-boarding and On-boarding checklist
  • Team Member Handbook
  • Buddy Programme & Checklist
  • Probationary templates
  • Development Plan templates
  • Job Chat Template

Upon Request for Franchised

  • Welcoming new Talent Workshop (for Hotel Leaders, Hiring Managers and HR professionals)
  • Onboarding Guide
  • Pre-boarding and On-boarding checklist
  • Team Member Handbook
  • Buddy Programme & Checklist
  • 1st day and 1st Month Manager checklist
  • Probationary templates
  • Induction Slide deck and speaker notes
  • Job Chat Template

For more information on the HR Franchise Services and related fees, please highlight your interest to your WHR Operational leader who will connect you with our HR Franchise Team.

Hotel Opening HR Services

Human Resource is an essential part of the Hotel Opening Critical Path and requires careful consideration, planning and execution.

We will support your business with the following services:

Provided for Managed

  • HR Critical Path format
  • Recruitment Plan
  • Advice on market/competitive compensation & benefits
  • Payroll budget
  • General Manager and Executive Committee Recruitment / appointment
  • Opening day recruitment solutions
  • On-boarding programme
  • Organisational Design

Upon Request for Franchised

  • HR Critical Path format
  • Recruitment Plan
  • General Manager and Executive Committee Recruitment / Senior talent acquisition services
  • Opening day recruitment solutions / services
  • Tailored opening on-boarding programme
  • Organisational design and advisory service

For more information on the HR Franchise Services and related fees, please highlight your interest to your WHR Operational leader who will connect you with our HR Franchise Team.

Drive Team Member Engagement

There are many case studies that demonstrate the importance of team member engagement. Team Member engagement is not only linked to the profitability of a business but also guest satisfaction, team productivity and retention.

We can provide the following services and solutions to help your business drive your team engagement:

Provided for Managed

  • Team Member Engagement Survey
  • Recognition Programme, Policy and Templates
  • Driving People Engagement Workshop
  • Health & Wellbeing Workshops
  • Team Member Committee Guidelines and Templates (WeCom)
  • Engagement Week Guidelines and Templates (Winners Week)

Upon Request for Franchised

  • Driving Team Member Engagement Workshop (for Hotel Leaders, People Managers and HR professionals)
  • Team Member Engagement Survey
  • Recognition Programme, Policy and Templates
  • Health & Wellbeing Workshops
  • Team Member Committee Guidelines and Templates (WeCom)
  • Engagement Week Guidelines and Templates (Winners Week)

Driving People Performance

Driving people performance encompasses the ability and tools to effectively manage individual and team performance as well as utilizing HR Analytics to identify strategic opportunities to maximize productivity, minimize costs, and understand employee sentiments.

Please see below on how we can support your business:

Provided for Managed

  • Team Member Management Workshop (“Manage Your Talent”)
  • Performance Management System
  • Appraisal / Performance Review process and forms
  • Goal setting workshops and templates
  • Talent Management Process & Templates
  • Talent Management Workshops
  • Career Development Support
  • HR Analytics Templates: HR Balance Score Card and Productivity Metrics
  • Hotel Management Incentive Programme
  • Sales Incentive Programme
  • Other incentive plans (For each department and level)

Upon Request for Franchised

  • People Management Workshop: learn how to drive individual and team performance (for Hotel Leaders, People Managers and HR professionals)
  • Performance Management System
  • Appraisal / Performance Review process and forms
  • Goal setting workshops and templates
  • Talent Management Process & Templates
  • Talent Management Workshops (for Hotel Leaders, People Managers and HR professionals)
  • Career Development Support
  • People Analytics and Productivity Workshop
  • Productivity Metrics, templates & professional advisory support
  • HR Balance Score Card (HR Metrics)
  • Hotel Incentive Plan Guidelines
  • Bonus Plan and Template
  • Sales Incentive Plan and Template
  • Other incentive plans (for each department and level)

For more information on the HR Franchise Services and related fees, please highlight your interest to your WHR Operational leader who will connect you with our HR Franchise Team.

Bespoke Services

All Hotels are different and face different people challenges and opportunities. A dedicated HR Franchise consultant can deliver bespoke HR solutions and services for your business.

Please find more information below:

Provided for Managed

  • HR success Review: A Regional HR Leader will conduct an annual 360 HR review followed by a throughout report and action plan.
  • Unlimited HR constancy support

Upon Request for Franchised

  • HR Pulse Check – A HR Franchise Service Consultant will visit your hotel to conduct a 360 HR Audit to identify key opportunities and risk factors followed by an advisory action plan.
  • HR Consultancy service: Whatever your business needs, we will have a dedicated HR professional who will be able to help you.
  • Organisational Design service (see opening)
  • Talent Acquisition Service (see recruitment)

For more information on the HR Franchise Services and related fees, please highlight your interest to your WHR Operational leader who will connect you with our HR Franchise Team.

Learning & Development

Wyndham University Offerings

Mandatory for Franchised

Mandatory for Managed

Within Wyndam University, our curriculum is strategically aligned with key disciplines which are essential to the success of any hotel, regardless of brand or size.

  • Property operations
  • Marketing and sales management
  • Revenue generation
  • Guest experience
  • Leadership and people management

General Manager Certification

Mandatory for Franchised

Mandatory for Managed

The Hospitality Management Programme (HMP) is Wyndham Hotels & Resorts General Manager Certification Programme. The programme is designed for all new General Managers and owners.

The certification features a number of sessions and workshops over three days (including a pre-course webinar) from different subject matter experts such as Sales, Marketing, Revenue, Loyalty, eCommerce, Operations, Human Resources and Training among the five key disciplines of hospitality.